RelayHealth

Communicate With Your Doctor Online

Now you can communicate with your doctor online using RelayHealth.

About RelayHealth

RelayHealth is the leading provider of secure online communications or health care and the developer of the webVisit. Visit RelayHealth for more information.

Participating Doctors

To view the list of participating doctors, visit RelayHealth and click Find a Doctor.

Services

RelayHealth’s secure communications service is an efficient alternative to phone calls and office visits when you have non-urgent health care needs. With just a few clicks of the mouse, you can:

	Consult Your Doctor with a web Visit
	Send a Brief Note to Your Doctor
	Request/Cancel Appointments
	Request a Lab/Test Result
	Request Medication Refills
	Request a Referral
	Contact Your Doctor's Office

Using RelayHealth can improve your health care experience in several powerful ways:

• Access to your doctor

  Communicate with your doctor, with no time pressure. The webVisit guides you through an interactive interview, and then builds a concise message to your doctor. You’ll receive an answer directly from your doctor.

• Convenience

  Tired of waiting on hold? Can’t wait for the doctor’s office to open? Send a message in just a few minutes from your computer at home or work. You save time and hassle – maybe even an office visit.

• Information

  RelayHealth’s large repository of medically-reviewed information helps you better manage your health.

Take a Tour

Experience RelayHealth by viewing this quick demonstration.

Cost

All RelayHealth services are free except the webVisit. If webVisits are a covered benefit of your plan, and your plan requires a copay for a typical office visit, that same copay amount will be charged for a webVisit. If your plan does not cover webVisits, the cost is determined by your doctor. You will be notified of the cost before you begin the webVisit.

Frequently Asked Questions

Who can use the RelayHealth service?
Any patient who sees a doctor that is using RelayHealth may use the service.

Some Member with health plan coverage f can enjoy webVisits® (online consultations with your doctor) as a covered benefit. You may be responsible for the webVisit copay or charge as determined by your physician.

How do I get started?
Go to www.relayhealth.com and click Register as a New User.

How do I know if my doctor uses RelayHealth?
Click here to view the list of participating providers. If your doctor is not participating, you may change to a new physician who uses RelayHealth.

How do I select a physician who uses RelayHealth?
Click here to view the list of participating providers. If your doctor is not participating, you may change to a new physician who uses RelayHealth.

To use RelayHealth, you must have an existing relationship with a physician using RelayHealth . If want to change to a new physician who uses RelayHealth, you must schedule an in-office visit before communicating with them online. Physicians are being added regularly.

How much does it cost to communicate with my physician online?
If webVisits are a covered benefit of your plan, and you plan requires a copay for a typical office visit, you may be required to pay some copay amount for a webVisit. If your plan does not cover webVisits, the cost is determined by your doctor and will be communicated to you before you begin the webVisit.

There is no other charge for any other RelayHealth service.

Why should I use a webVisit?

• Communicate with your physician about non-urgent symptoms when it’s most convenient for you
• Do it from anywhere with an Internet connection
• Skip unnecessary office visits and avoid telephone hassles
• The webVisit guides you through a dynamic medical interview and builds a concise message you your doctor. You receive an answer from your provider online
• You can access sent and received messages at any time for easy, online reference
• RelayHealth has stronger privacy and security compared to regular e-mail or the telephone

Is my privacy protected?
The RelayHealth service is completely secure and HIPAA-compliant. Encryption technology and a stringent privacy policy protect your personal information more securely than either the telephone or regular e-mail. Your information is only accessible by you, your doctor, and your doctor’s authorized staff.

I still have questions about this program
Contact our partner, RelayHealth, for more details: info@relayhealth.com or 866-735-2963.

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